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Quality Assurance & Compliance
Copy a development and feedback module
Contact center managers and supervisors can now copy a development and feedback module to use as the basis for a similar module. This feature enables managers to quickly create multiple similar modules with identical or similar content and assessments. For more information, see Copy a development and feedback module.
Reset agent personal bests in gamification
Performance managers and supervisors can now reset the date from which Genesys Cloud calculates an agent’s personal bests and overall bests. This feature enables agents to aim for a new personal best performance in a day, week, and month to further their development. For more information, see Configure Membership Auto-Assignment and reset personal bests.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.