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Resource Management
Quality Assurance & Compliance
Employee Performance
Copy a development and feedback module
Contact center managers and supervisors can now copy a development and feedback module to use as the basis for a similar module. This feature enables managers to quickly create multiple similar modules with identical or similar content and assessments. For more information, see Copy a development and feedback module.
Reset agent personal bests in gamification
Performance managers and supervisors can now reset the date from which Genesys Cloud calculates an agent’s personal bests and overall bests. This feature enables agents to aim for a new personal best performance in a day, week, and month to further their development. For more information, see Configure Membership Auto-Assignment and reset personal bests.