You can reconcile your PureCloud Voice invoice against your usage report. In addition, you’ll use the sort and filter features on the PureCloud Voice / Number Management page to check the phone numbers that appear on the invoice.

The total usage charges on your invoice include the following: 

• Calling service charges
• Non-recurring charges (set up fees) for toll-free and DID numbers
• Monthly recurring charges for toll -fee and DID numbers
• Short duration call surcharge

When you’re looking at your PureCloud Voice usage report, you will see records that correspond to

• Outbound calling service
• Inbound calling service
• Extended outbound calling service.

Telco usage charges

To reconcile the Telco Usage Charges section of the invoice to the Call Detail Record (CDR):

The number in the CDR Total Cost column will match total of the numbers in the “Extended Outbound Calling Service” + “Inbound Calling Service” + “Outbound Calling Service” rows in the invoice.

Non-recurring and Monthly-recurring charges

The Telco Usage Charges section of the invoice includes non-recurring charges (NRC) and monthly recurring charges (MRC) that are not reflected in the CDR detail. 

To reconcile NRC/MRC:

Local Number – Prepay

1. Access the PureCloud Voice / Number Management page and take note of the total number of DID and toll-free numbers you own.
2. This number should match the number listed on the invoice under the Qty column.

Outbound calling service rate calculation

1. Access your PureCloud Voice usage report and take note of the NPA (Area Code) in the Destination column where the direction is listed as Outbound.
2. Access the PureCloud Voice pricing article.
3. Select your region.
4. Click the Outbound Usage Charges link.
5. In the Search box, enter the country name associated with the NPA you noted in step 1.
6. You’ll then see rate for that country.

Inbound calling service rate calculation

DID

1. Access your PureCloud Voice usage report and take note of the NPA (Area Code) in the Destination column where the direction is listed as Inbound. 
2. Access the PureCloud Voice pricing article.
3. Select your region.
4. Click the Number purchase and usage charges link.
5. In the Search box, enter the country name associated with the NPA you noted in step 1. 
6. You’ll then see rate for that country.

Toll-free

1. Access your PureCloud Voice usage report and take note of the NPA (Area Code) in the Origin column where the direction is listed as Inbound. 
2. Access the PureCloud Voice pricing article.
3. Select your region.
4. Click the Number purchase and usage charges link.
5. In the Search box, enter the country name associated with the NPA you noted in step 1. 
6. You’ll then see rate for that country.

Note: To determine when a surcharge will apply to a short duration call, see 

• Do short duration calls and surcharges apply to outbound dialing calls? 
• Do short duration surcharges apply to outbound international calls?
• Do short duration surcharges apply to inbound calls?

Short duration call surcharge

To reconcile the Short Duration Call Surcharge QTY

1. Access your PureCloud Voice usage report.
2. Filter for the following:
   • Direction = OUTBOUND
   • Adjusted Duration (Seconds) = 6
   • Usage Rate Per Minute != 0.
3. The number of rows displayed –1 will match the QTY in the invoice.