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Title: Improved Module Scheduling
Library: Genesys Cloud CX
Folder: TAM Studios
In this video Christopher talks about the new features improvements in scheduling staff in the Development & Feedback Module.
Contact center managers can now set recommended completion times for development and feedback modules. If the organization enables workforce management, managers can also search for the optimal times for agents to complete the modules and add modules on agents’ schedules.
For more information, see Create a development and feedback module and Assign a development and feedback module.
This feature requires one of the following subscriptions:
Release Notes: https://help.mypurecloud.com/releasenote/february-22-2023/
#TAMStudios #EX #FeatureReview #WFM #scheduling #development&feedback
Presenter @Christopher Visick
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.