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Title: Improved Module Scheduling
Library: Genesys Cloud CX
Folder: TAM Studios
Description:
In this video Christopher talks about the new features improvements in scheduling staff in the Development & Feedback Module.
Contact center managers can now set recommended completion times for development and feedback modules. If the organization enables workforce management, managers can also search for the optimal times for agents to complete the modules and add modules on agents’ schedules.
For more information, see Create a development and feedback module and Assign a development and feedback module.
This feature requires one of the following subscriptions:
Release Notes: https://help.mypurecloud.com/releasenote/february-22-2023/
#TAMStudios #EX #FeatureReview #WFM #scheduling #development&feedback
Presenter @Christopher Visick
00:04:14