Title: Improved Module Scheduling

Library: Genesys Cloud CX 

Folder: TAM Studios 

Description: 

In this video Christopher talks about the new features improvements in scheduling staff in the Development & Feedback Module. 

Contact center managers can now set recommended completion times for development and feedback modules. If the organization enables workforce management, managers can also search for the optimal times for agents to complete the modules and add modules on agents’ schedules.

For more information, see Create a development and feedback module and Assign a development and feedback module.

This feature requires one of the following subscriptions:

• Genesys Cloud CX 1 WEM Add-on II,
• Genesys Cloud CX 2, WEM Add-on I,
• Genesys Cloud CX 3, or Genesys Cloud EX.

Release Notes: https://help.mypurecloud.com/releasenote/february-22-2023/

#TAMStudios #EX #FeatureReview #WFM #scheduling #development&feedback 

Presenter @Christopher Visick