Genesys Cloud - Main

In this video I discuss the inbound and outbound filter for gamification metrics

Administrators and supervisors can now setup gamification metrics so that they only account for inbound or outbound interactions. By default, and for existing gamification metrics, Genesys Cloud considers both directions during points calculation.

Read more:

• Configure gamification profile metrics

Release Notes: https://help.mypurecloud.com/releasenote/march-25-2024/

#TAMStudios #FeatureReview #gamification #PerformanceMetrics #ReportingMetrics

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com