A place to ask questions, connect with others, and stay in the know
In this video, Brian discusses a new feature "Internal article references as hyperlinks in other knowledge articles"
Knowledge authors can now add internal, published articles as hyperlinks in other articles within the same knowledge base. This feature enables customers who use knowledge portal and Agent Assist to navigate the hyperlinks as related articles and redirect to the desired information in a specific article without searching for or scrolling through the article. For more information, see Format a knowledge base V2 question and answer. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.
Release notes: https://help.mypurecloud.com/releasenote/october-11-2023/
Presenter: @Brian Feeney
#TAMStudios #FeatureReview #knowledgeWorkbenchV2
Please post any questions, or comments, below or email us at TAMStudios@Genesys.com
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.