Genesys Cloud CX

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Internal article references as hyperlinks in other knowledge articles 

11-24-2023 00:48

In this video, Brian discusses a new feature "Internal article references as hyperlinks in other knowledge articles"

Knowledge authors can now add internal, published articles as hyperlinks in other articles within the same knowledge base. This feature enables customers who use knowledge portal and Agent Assist to navigate the hyperlinks as related articles and redirect to the desired information in a specific article without searching for or scrolling through the article. For more information, see Format a knowledge base V2 question and answer. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Release notes:

Presenter: @Brian Feeney

#TAMStudios #FeatureReview #knowledgeWorkbenchV2

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