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Thanks for the reply Matt.
My question still stands: Why is this forum thread, Marketing announcement, on this official Future release announcements link: https://help.mypurecloud.com/future-release-announcements/.
Should Genesys not update this link provided on the Future release announcements with a source that has the required information for Partners and customers to consume.
To me this falls in line with the drive from Genesys to provide better information on coming updates to the system for better awareness.
We cannot log this as a support ticket.
@Matt Lawson please could you advise on no response on this thread?
This is the official info link from the future releases page where we are pointed for more info, but the info is lacking.
Thank you in advance for your time.Edit: The info pdf is almost 2 years old.
Please could this be escalated to provide more detail around possible Cloud CX email domain name changes.
More info all around on this would allow us to prep customers better for future changes. More lead time = better planning/deployment = happy customers
Please could we get more info on the below or point us to the correct forum where we can see the info required?
Genesys will begin updating domain names in the first half of 2022 and will provide an update as work progresses.
When and what would impact be on Cloud Email addresses. The @mypurecloud.ie addresses.
We are assuming it would change to @gensyscloud.ie or something similar.
What they change it to is not a problem, we just require a more detailed timeline of when this change could possibly happen.
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