Workforce Engagement Management

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Introduction to Resource Management (May 2024) 

08-24-2021 18:58

Hello, WEMers!

In this library entry, we are Unlocking the power of Genesys Cloud WEM Resource Management, as it transforms workforce management with a schedule-first approach, accurate workload forecasting, and real-time performance monitoring. This groundbreaking solution enhances productivity and boosts employee satisfaction through comprehensive features such as scheduling, forecasting, real-time adherence, and advanced capabilities like the innovative Tempo® app. Supervisors are equipped to efficiently allocate resources and drive operational excellence to align with service goals and enhance productivity.

Benefits of Genesys Resource Management Discipline:

  • Leverage advanced predictive analytics for accurate forecasting and precise resource optimization.
  • Drive operational efficiency by centralizing scheduling data and gaining actionable insights into workforce availability and demand.
  • Empower proactive decision-making based on projected volumes and handle times, enhancing service levels and operational performance.
  • Optimize resource allocation to reduce costs, increase profitability, and deliver enhanced customer service.
Join the evolution of efficient workforce management with Genesys Cloud Resource Management, driving productivity, service excellence, and customer satisfaction

Of course, this is just a short preview of Resource Management. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about workforce management in our Genesys Resource Center.

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Resource Management Resources


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