Genesys Cloud CX

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Knowledge articles in Messenger 

03-09-2023 00:56

In this video Guru presents the feature - "Knowledge articles in Messenger "

Administrators can now enable knowledge articles in a Messenger configuration and link an existing knowledge base to that configuration. Customers can then search and browse knowledge articles in the Messenger Homescreen. For more information, see Messenger Homescreen and knowledge articles overview and Configure Messenger. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release notes: https://help.mypurecloud.com/releasenote/march-1-2023/

#TAMStudios #FeatureReview #Knowledge #Web 

Presenter: @Guru Prasadh Jeevan Rao 


#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels

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Comments

03-10-2023 05:41

Hi @Xavier Mateu

Thanks for the comment, if the question is about 3rd party articles, then it can be imported onto the Knowledge base (Import) - https://help.mypurecloud.com/articles/import-or-export-articles-in-a-knowledge-base-v2/

03-10-2023 04:23

Is there any plan to allow access to 3rd party knowledge bases?

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