A place to ask questions, connect with others, and stay in the know
In this video Guru presents the feature - "Knowledge articles in Messenger "
Administrators can now enable knowledge articles in a Messenger configuration and link an existing knowledge base to that configuration. Customers can then search and browse knowledge articles in the Messenger Homescreen. For more information, see Messenger Homescreen and knowledge articles overview and Configure Messenger. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.
Release notes: https://help.mypurecloud.com/releasenote/march-1-2023/
#TAMStudios #FeatureReview #Knowledge #Web
Presenter: @Guru Prasadh Jeevan Rao
00:04:48
Hi @Xavier Mateu
Thanks for the comment, if the question is about 3rd party articles, then it can be imported onto the Knowledge base (Import) - https://help.mypurecloud.com/articles/import-or-export-articles-in-a-knowledge-base-v2/
Is there any plan to allow access to 3rd party knowledge bases?