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In this installment of Let Me Pick Your Brain, experts in all things Time Off and Workforce Engagement, @Sanjana Seetharam and @Vidas Placiakis, give us a look into the world of Time Off Management and the new features available in Genesys Cloud CX. Learn more about leveraging your Genesys Cloud CX solution to manage your employees’ time off, discover the benefits for businesses and users, and find out how and where you can start using it, directly from the experts!
77% of employees say they have experienced employee burnout at their current job, with more than half citing more than one occurrence, and nearly 70 percent of professionals feel their employers are not doing enough to prevent or alleviate burnout within their organization.” — Deloitte, 2018 Workplace Burnout Survey
Expedited processes with automationTime off management need not be overly complex or time consuming! Save time on the repetitive process of approving or denying ,and ensure you have enough agents scheduled and on queue with easy to manage limits and rules for automatic time off approval.
Time Off Plans
Streamlined workflows for adminsGive supervisors the tools to quickly get through their time off requests by establishing time off plans and rules that cut down on the excess. Ensure supervisors can see and priorize requests that require special consideration.
Auto Approval Rules
Work-life balance for agentsGive agents the power to self-manage their time with appropriate permissions. Provide visibility to agents so they can choose dates for time off where they’ll have greater chances of approval.
A little learning goes a long way…
Of course, this is just a short preview of Time Off Management. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about workforce management in our Genesys Resource Center.
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