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Maximum number of calls per agent set at the campaign level 

03-14-2024 07:39

In this video, Ludo discusses a new feature "Maximum number of calls per agent set at the campaign level"

Administrators can now set Max Calls Per Agent for Predictive Dialing and Power Dialing mode campaigns. This outbound campaign setting enables fine-tuning the maximum number of calls that can be launched for an agent at the campaign level.

Release notes: https://help.mypurecloud.com/releasenote/march-4-2024/

Presenter: @Ludovic Callebaut

#TAMStudios #FeatureReviews #Outbounddialing


#Outbound
#CommunityVideos(TAM,QA,etc.)

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