Genesys Cloud - Main

In this video I talk about the voicemail feature and new release of the global setting for configuring a max length for voicemails. 

Maximum voicemail recording length setting

Administrators can now set the maximum length for voicemails to up to 15 minutes. The extended length allows callers to provide more information in voicemail recordings. For more information, see Set the maximum voicemail length. This feature requires one of the following subscriptions: Communicate, Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release notes: https://help.mypurecloud.com/releasenote/april-5-2023/ 
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