In this video @Takakiyo Ikari reviews the improvements to the messenger co-browse toolbar.

Customers can now use the new co-browse toolbar to perform drag and drop functionalities. Agents can also use the co-browse toolbar to request that the customer navigate to an agent-chosen URL. For more information, see: Work with co-browse for web messaging sessions. 

https://help.mypurecloud.com/releasenote/october-18-2023/ 

#TAMStudios #Co-browse #messenger #FeatureReview

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