In this video, Guru discusses new feature, "Modify the default whisper tone in Architect"

Administrators can now modify the Architect default_whisper system prompt. This feature enables administrators to increase the amount of notice that the agents receive and therefore provide more context or notice before the agent interacts live with the customer. For more information, see Modify the default_whisper prompt. This feature has no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/june-7-2023/

Presenter: @Guru Prasadh Jeevan Rao 

#TAMStudios #FeatureReview #Architect/Routing 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#Routing(ACD/IVR)