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In this video @Christopher Visick talks about the New Forecast Modification with the ability to modify daily values and interval distributions
Forecasters can now use the new Change daily values and distributions modification type to see a day’s predicted Offered or AHT values and the associated distribution. Administrators and supervisors can click a specific day of the week to see the daily value, broken down into 15-minute intervals, and the daily value distribution, and then copy a new value into the Modified column to view the impact on AHT/Offered distributions. They can also override the current Offered/AHT values with values from a selected historical day. This feature helps prevent the organization from reaching the current modification limits by wrapping multiple modifications into one modification.
Release Notes: https://help.mypurecloud.com/releasenote/january-10-2024
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