Genesys Cloud CX

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New variables and improvements for scripts - Part 2

04-13-2023 01:14

Guru Prasadh Jeevan Rao

In this video, Guru presents the new feature - New variables and improvements for scripts and under Part 2 will be focusing on RegEx functions, Requires value property, Replace functionality.

Genesys Cloud added improvements and variables to script design. These improvements include a regular expression (regex) function inside dynamic variables to validate strings and numbers, four new dynamic variable date functions for date strings and two new raw, unlocalized variables in the built-in script variables list, and the new Refresh Input Variables action to refetch the values from a conversation and update input variables. Script designers can also now configure an input component for a password with hidden text, configure the input component Requires Value property with a True/False variable, and import a script to override an existing script with the new data. For more information, see Dynamic script variables, Additional functions to use in dynamic variables, Text input script component, Requires Value property, Date input script component, Available script actions, Import scripts, and Built-in script variables. This feature requires one of the following subscriptions: Genesys Cloud CX 1, Genesys Cloud CX 2, or Genesys Cloud CX 3.

Release notes: https://help.mypurecloud.com/releasenote/march-8-2023/

Presenter @Guru Prasadh Jeevan Rao

#TAMStudios #FeatureReview #Outbound #Scripting

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