In this video @Christopher Visick  talks about the new workforce management scheduling menu

Administrators and contact center supervisors can now navigate more easily to schedules and shift trades view. These options appear under the Workforce Management  > Scheduling menu on the left side of the page.

For more information see Work with workforce management schedules, Filter and sort shift trade requests, and Approve or deny a shift trade. .

Release Notes: https://help.mypurecloud.com/releasenote/april-26-2023

#TAMStudios  #Workforcemanagement #Schedule

 
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