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In this video @Christopher Visick talks about the new workforce management scheduling menu
Administrators and contact center supervisors can now navigate more easily to schedules and shift trades view. These options appear under the Workforce Management > Scheduling menu on the left side of the page. For more information see Work with workforce management schedules, Filter and sort shift trade requests, and Approve or deny a shift trade. .
Release Notes: https://help.mypurecloud.com/releasenote/april-26-2023
#TAMStudios #Workforcemanagement #Schedule
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.