Genesys Cloud CX

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Operational console to monitor and view operational events 

05-06-2024 20:34

In this video @Yu Tan talks about Operational console to monitor and view operational events

Administrators can now use the Operational Console page to view and monitor operational console events and schema details. Administrators can filter operational events by a preset time period, entity name or entity ID, and event definition ID. Also, they can access additional context for action on events.

After they view required event details on the Operational Console page, administrators can use the Event Catalog to gather additional context related to the events.

 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  


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