This is a two part series on Business Continuity Planning.

In this video @Christopher Visick talks about "How to Survive an outage with business continuity best practices using GenesysCloud"

In the overview we discuss various outage scenarios and mitigation plans and can be used within GenesysCloud.

Resource Centre Link

Its a customers responsibility to create a business continuity plan, (BCP) that suits their own business requirements and to make these plans available to management to act upon when the situation arises.

Be on the look out for part two where @Rebecca Harper walks through the new Genesys BCP Offering and Considerations.

#TAMStudios  #UseCase  #businesscontinuity #BCP 

 Please post any questions, or comments, below or email us at TAMStudios@Genesys.com