In this video Guru presents the feature - "Participant names and avatars in Genesys Messenger"

Administrators can now add participant names and avatars to agents and bots. The names and avatars appear to customers who interact via Messenger. Administrators can specify bot names and avatars in the Messenger configuration, and administrators and agents can specify agent names and photos in each agent profile. If administrators and agents do not configure bot and agent message names and avatars, then Messenger displays the default name and avatar. For more information, see Configure messenger, Add an agent name and image, and How does Messenger determine which participant name and avatar to display?. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release notes: https://help.mypurecloud.com/releasenote/february-1-2023/

Presenter @Guru Prasadh Jeevan Rao 

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