In this video @Fegy Simon talks about Predictive engagements new and replaced operators

Genesys Cloud replaced the operators 'like' and 'not like' with 'contains any' and 'does not contain all' respectively. Also, administrators can use two new operators, 'contains all' and 'does not contain any', when they define conditions for segments, outcomes, and action maps.

Release Notes: https://help.mypurecloud.com/releasenote/february-28-2024/

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