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Updated 1/10/2020 with AudioCodes SBC information#Integrations#Telephony
Hello @Reuben Goodwin, You may find this link from AudioCodes helpful:
I believe this is their step by step setup for your use case.
@Jason Wolfgang Thank you for the information. We are using (Genesys Cloud Voice) PureCloud (everything in the cloud), and we also have Microsoft Teams Cloud. The architecture for this scenario that @trey buck outline shows SBC over the internet which I we will have to use a virtual SBC (we will use virtual AudioCodes in Azure). Are they any step-by-step instructions to configure the virtual SBC itself (interface/ports/IP's) so that we can connect Genesys Cloud and Teams Cloud together? Thanks for your help.
@Reuben Goodwin - I think the sections you may be interested in from this document are "Configuring Microsoft Teams to Connect the Certified SBC via UMP 365 (Optional)" on page 4 and "SBC Requirements" on page 6.
We have included some AudioCodes screenshots in the document between pages 4-6. If you're using an SBC other than AudioCodes, your screen may look different, however; it was our desire to write the document in a way that folks could apply this document's content to whatever SBC they may be using.
@Jason Wolfgang - Thanks for the updated doc. Would there be a section for configuring the virtual SBC (audiocodes) itself so that its MS Teams and Genesys can connect to it? I'm reading page 2 under "Configuring the Certified SBC to Receive Connections from MS Teams and Genesys Cloud" but I don't see detail steps.
@Reuben Goodwin, Hello. An updated version of this Word document is here. This is our end to end documentation for the telephony integration that handles the Genesys Cloud, SBC and MS Teams setup.
For non-telphony use cases, our MS Teams integration documentation is available in the resource center here.
@Jason Wolfgang - Question: Is there an end-to-end detailed config document(s) for Genesys Cloud and MS Teams with steps? Working on integrating the 2.
@Greg Palen The Microsoft Teams telephony integration and presence integration are de-coupled. To setup the presence integration, you can checkout the documentation here.If you only want presence integration, you do not need to do any of action items listed here in this SIP setup documentation.Thanks for reaching out and I hope this is helpful,Jason Wolfgang
Question: if the goal is solely for presence integration (no calling, voice, etc.), do I still need to do the full Team Direct Routing configuration or is there an easier way to integrate if all you want is SCIM, SSO, and Presence integration?
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