A place to ask questions, connect with others, and stay in the know
Join Community Manager Matt and PureCloud Legend George Ganahl in Phoenix as they discuss burning questions from Genesys' PureCloud Community. This week's questions include: System changing agent status to on queue (with walkthrough) - 1:09 Stump the Expert: Bounty Board Intro - 4:40 Error scheduling callback - 5:26 How to ignore CC emails? - 7:28 voicemail and priority - 9:17 Programatically update queue members - 10:55#PureCloudQAEpisode
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.