Join Community Manager Matt and PureCloud Legend George Ganahl in Phoenix as they discuss burning questions from Genesys' PureCloud Community. This week's questions include:

System changing agent status to on queue (with walkthrough) - 1:09
Stump the Expert: Bounty Board Intro - 4:40
Error scheduling callback - 5:26
How to ignore CC emails? - 7:28
voicemail and priority - 9:17
Programatically update queue members - 10:55
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