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Introduction to Quality Assurance & Compliance (March 2023)

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06-07-2021 19:48

Natalia Abad

Intro to Quality Assurance

Intro to Quality Assurance 2

Intro to Quality Management 3

Of course, this is just a short preview of Quality Assurance and Compliance. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about quality management in our Genesys Resource Center.
Help my PureCloud	Quality Assurance & Compliance Resources
Resource center \| About Quality Management	Community \| Get started with Speech & Text Analytics
Resource center \| About Call Recording	Community \| Genesys Cloud Voice Transcription Walkthrough
Resource center \| About Screen Recording	Beyond \| Genesys Cloud Quality Management
Resource center \| About Speech & Text Analytics	Beyond \| Genesys Cloud Recording and quality management basics
	Community \| Diving in Speech and Text Analytics
	Community \| Zoom into Topic manager and topic spotting

#InteractionAnalytics
#QualityManagement
#InteractionRecording
#SpeechandTextAnalytics

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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