In this video @Stalin Singh talks about the feature "Real-time agent filtering and agent updates"

Administrators can now use real-time agent filtering to use queues when they select agents for the agent status widget in the dashboard. For more information, see Add and edit Performance Dashboards. 

Release notes: https://help.mypurecloud.com/releasenote/august-23-2023/

#TAMStudios #Reporting/Analytics #Dashboards #RealTimePerformanceViews #FeatureReview

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