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In this video @Fegy Simon reviews the feature "Set time to return to previous status after users disconnect and reconnect".
Administrators can now set the amount of time that Genesys Cloud returns users their previous status after they disconnect and reconnect. If users disconnect longer than the set time, Genesys Cloud sets users to the Available status when they reconnect. To allow for extended internet outage periods, administrators can increase the one minute default time to up to 24 hours. Administrators can also determine if the reconnect behavior applies to the On Queue status. For more information, see Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud. This feature has no restriction by user or required user to access.
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