Genesys Cloud - Main

In this video, Brian and Guru discusses the Single customer view, they provide introduction of External contacts, Single Customer view and how webvisits through predictive engagement can be tracked under Single Customer view.

https://help.mypurecloud.com/articles/single-customer-view-overview/

Presenter: @Brian Feeney @Guru Prasadh Jeevan Rao 

#TAMStudios #UseCase #ExternalContacts #Single 

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