Genesys Cloud CX

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Specify queue in scheduled callbacks 

03-27-2024 01:28

In this video, John discusses a new feature "Specify queue in scheduled callbacks"

Agents can now specify a queue when they schedule a callback. Before agents can use this feature, administrators must enable it for them in Organization Settings. 

Release notes: https://help.mypurecloud.com/releasenote/february-28-2024/

Presenter: @John Sunder

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