In this video, John discusses a new feature "Specify queue in scheduled callbacks"

Agents can now specify a queue when they schedule a callback. Before agents can use this feature, administrators must enable it for them in Organization Settings. 

Release notes: https://help.mypurecloud.com/releasenote/february-28-2024/

Presenter: @John Sunder

#TAMStudios #FeatureReviews #Callbacks