Genesys Cloud CX

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Increased limits for workforce management dimensions 

08-15-2023 20:42

In this video, Chris discusses the new feature "Increased limits for workforce management dimensions".

Workforce management increased the maximum allowable number of some configuration items. 
With this release, the maximum value for business units per organization goes from 50 to 250, management units per business unit goes from 10 to 20, agents per business unit goes from 5,000 to 6,000, and agents per management unit goes from 1,500 to 2,000. Genesys did not adjust default limits. Administrators who wish to increase the limits in the organization must open a ticket with Customer Care. For more information, see Limits in the Developer Center. 
This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, Genesys Cloud EX.

Release notes:

Presenter: @Christopher Visick

#TAMStudios #EX #FeatureReview #WFM


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01-01-2024 23:59

Hello Anna,

Thanks a lot for your comment, the title of the video and the description is updated accordingly. 

12-29-2023 06:45


Is this the correct video? The title and descriptions says it's about Service Goal Impact overrides but the view is about increased limits. 

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