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Workforce management time-off requests user interface improvements & HR Integration System (HRIS) integration 

06-27-2023 19:10

In this video, Chris discusses two new features 

  1. "Workforce management time-off requests user interface improvements".
  2. "Workforce management and HR Integration System (HRIS) integration"

Genesys Cloud improved the workforce management time-off requests view. These improvements ensure better visual alignment and consistency with other workforce management views and administrator page, including updated to iconography and option selection. For more information, see Work with time-off requests. This feature requires one of the following options: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud EX.

Administrators and contact center supervisors can now communicate between Genesys Cloud workforce management and any external HR system. This integration enables HRIS to maintain the time-off balances while workforce management maintains capacity limits and automatic approvals. For more information, see About Workforce ManagementWorkforce Management and HR system integration for time-off overview. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud EX.

Release notes: https://help.mypurecloud.com/releasenote/june-7-2023/

Presenter: @Christopher Visick 

#TAMStudios #FeatureReview #WFM 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com


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07-09-2023 22:21