Some of the ideas for Tonys Call for Innovation
Purecloud can be integrated with Outlook and Zoom in order to provide a unified communication experience to the Users.
Outlook Calendar events integration
Integrating the Company updates and notification
Zoom meeting integration
Below items can be added as widgets for better user experience.
Integrating live news feeds on the subscribed topic
Todo List for User who wants to save message from Purecloud Chat and add personal notes
Announcement from Supervisor / Admin can be displayed as a scroller message to the Agents
See the original Discussion #ReaderSubmissions #ChennaiR&D ...