Genesys Engage on-premises

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  • 1.  GAX Switchover

    Posted 11-01-2018 16:57
    ​I've been at odds with Genesys and our GAX product where I am getting the following errors:

    com.genesyslab.gax.core.connection.ConnectorInternal [com.genesyslab.PCT.invoker.default] - [341] Config server (tcp://1ecusvkth1ohd13vv5v4cwb52ma@t05mc01:2020) channel closed event. Endpoint: 1ecusvkth1ohd13vv5v4cwb52ma - tcp://(hostname):2020

    2018-11-01 19:15:39,907 WARN : com.genesyslab.gax.core.connection.ConnectorInternal [com.genesyslab.PCT.invoker.default] - [402] handleConnectionFailure: GAX cannot connect to endpoint:1ecusvkth1ohd13vv5v4cwb52ma - tcp://(hostname):2020

    2018-11-01 19:15:39,907 WARN : com.genesyslab.gax.core.connection.ConnectorInternal [com.genesyslab.PCT.invoker.default] - [405] reason:com.genesyslab.platform.commons.protocol.ProtocolIOException: [1ecusvkth1ohd13vv5v4cwb52ma@(hostname):2020<146.1.152.133:49342] Channel's connection closed

    2018-11-01 19:15:39,907 INFO : com.genesyslab.gax.core.connection.ConnectorInternal [com.genesyslab.PCT.invoker.warmstandby] - [286] Config Server warmstandby switchover occurred:

    2018-11-01 19:15:39,908 INFO : com.genesyslab.gax.core.connection.ConnectorInternal [com.genesyslab.PCT.invoker.warmstandby] - [335] Config Server warmstandby state changed to Waiting


    I've run tcpdump, I see no network drops between our GAX server and our Config Server.  It seems like when it closes an channel, it goes into an loop and just switchover to a different configserver. 

    Anyone else get the errors above and how to fix?
    #PlatformAdministration

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    Jason Kerekes
    VERIZON CCS
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