Upland Software is excited to present the InGenius CTI connector for Genesys on Aug 1, 8:30 – 9 am Pacific. We'll cover our InGenius Premium CTI products with specific focus on the Genesys Cloud connector for Salesforce Service Cloud Voice.  Reach out ...

Hey Everyone, This week's Trivia Tower is about the AppFoundry. Showoff your knowledge and get the chance to win a prize. Questions are available until Friday. If AppFoundry trivia isn't your thing, maybe some Harry Potter Trivia will peek your interest? ...

Hi all, I want to introduce a very unique solution for Genesys Cloud CX: shortyDings provides keyboard shortcuts in Genesys Cloud CX and thus enables more efficient work in the contact center. The definition of the shortcuts for the respective function ...

This app has a comprehensive Email Help Desk solution for Genesys Cloud via AppFoundry Premium App. https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f ------------------------------ Maksim Gill Eccentex, ...

Hi, Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud. ------------------------------ Mourya Chintapatla MAXIMUS, Inc. --------------------- ...

Hey Everyone, It is my pleasure to introduce the Community Team's newest member  Nicole Milliken ! You may not have met her yet, but there's a good chance you have already seen her work in the community. She's been making panels for the  ...

Hello everyone, eGain is excited to present eGain Knowledge Hub™ for Genesys on April 11, 8:30 - 9 Pacific. We look forward to meeting the team and looking forward to an interactive session. Should you want certain topics covered or have any questions, ...

Hi!  I'm Sue Fernand, Director of Alliances at 8x8.  I'm excited to present on the Partners and Friends session on Monday 4/4 at 8am PST.  I'll be presenting on our integrated UC offering, 8x8 Work and our call quality analytics tool, callstats.io, both ...

Very open question there that could be answered any number of ways.  When I demo, I make sure I state use cases and personalize it to the people I am speaking to - including the language they use for agents, clients, and processes.   A firehose of features ...

I like it a lot, but it is a bit confusing when to use DSR or Asana. Is there a plan to somehow make one ticketing system for all partner-related requests? ------------------------------ Maksim Gill Eccentex, Inc. ------------------------------