AppFoundry: The Genesys Marketplace Experience

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  • This app has a comprehensive Email Help Desk solution for Genesys Cloud via AppFoundry Premium App. https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f ------------------------------ Maksim Gill Eccentex, ...

  • Hi, Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud. ------------------------------ Mourya Chintapatla MAXIMUS, Inc. --------------------- ...

  • Hey Everyone, It is my pleasure to introduce the Community Team's newest member  Nicole Milliken ! You may not have met her yet, but there's a good chance you have already seen her work in the community. She's been making panels for the  ...

    2 people like this.
  • Hello everyone, eGain is excited to present eGain Knowledge Hub™ for Genesys on April 11, 8:30 - 9 Pacific. We look forward to meeting the team and looking forward to an interactive session. Should you want certain topics covered or have any questions, ...

    2 people like this.
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    8x8 AppFoundry Apps

    Hi!  I'm Sue Fernand, Director of Alliances at 8x8.  I'm excited to present on the Partners and Friends session on Monday 4/4 at 8am PST.  I'll be presenting on our integrated UC offering, 8x8 Work and our call quality analytics tool, callstats.io, both ...

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    RE: App Demo?

    Very open question there that could be answered any number of ways.  When I demo, I make sure I state use cases and personalize it to the people I am speaking to - including the language they use for agents, clients, and processes.   A firehose of features ...

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  • I like it a lot, but it is a bit confusing when to use DSR or Asana. Is there a plan to somehow make one ticketing system for all partner-related requests? ------------------------------ Maksim Gill Eccentex, Inc. ------------------------------

  • Ha Ha!!  I haven't played video games since the days of Gallaga and Zelda (DOS version), so my fat finger are not used to a keyboard without a joystick!! ------------------------------ Robert Wakefield-Carl Avtex Solutions, LLC Contact Center Innovation ...

  • @Raian Goode Sentiment scores are generally based off of negative/positive words and phrases.  Right now I don't believe the major players take into account tone or inflection on voice calls.  So if you say something like, "I am having a hard time with ...

  • HI Matthew, I concur I've always been impressed with the response and support from the team at Brightmetrics.  While the product still has a number of gaps in my opinion, the speed and ease in which you can build reports and dashboards and then provide ...


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