Hi everyone, I'm looking on App Foundry for an app that allows one of my clients to view the progress of just their queues: real-time calls and consolidated data by date. Do you know of any? ------------------------------ Gianni Solla na ---------- ...

For the purposes of this post, let's assume I have PartnerOrgA who have a pairing with ClientOrgA. PartnerOrgA has added a particular product to their reseller WHITE list. Changes have happened that means PartnerOrgA has been brought out by PartnerOrgB ...

Thanks Marco. I believe we are already in contact with 2Ring. ------------------------------ Darshan E-Comm 9-1-1, Canada ------------------------------

Hello, I have a question, please; we are a new Genesys Partner, and we are planning to list our application at Genesys AppFoundry. We have a pricing schema which required customized pricing view, my question here, will I be able to show a custom pricing ...

It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? ...

Hello Mithun, Yes, 2Ring Dashboards & Wallboards can help you achieve this by integrating with Genesys Cloud and sending alerts directly to Microsoft Teams for various conditions such as calls in queue, agent responsiveness, etc. You can configure ...

Hi Anton, To answer you question regarding any additional products, Pindrop is a Premium App in the App Foundry. Genesys customers can leverage Pindrop to combine audio, voice, metadata analysis and deep learning AI with a shared fraud risk database ...