This app has a comprehensive Email Help Desk solution for Genesys Cloud via AppFoundry Premium App. https://appfoundry.genesys.com/filter/genesyscloud/listing/59c44a27-fb86-4806-8640-18a99c7f544f ------------------------------ Maksim Gill Eccentex, ...

Hi, Please suggest a good softphone client in app foundry or elsewhere which have all features specially to handle email like outlook integrated in Genesys cloud. ------------------------------ Mourya Chintapatla MAXIMUS, Inc. --------------------- ...

Hey Everyone, It is my pleasure to introduce the Community Team's newest member  Nicole Milliken ! You may not have met her yet, but there's a good chance you have already seen her work in the community. She's been making panels for the  ...

Hello everyone, eGain is excited to present eGain Knowledge Hub™ for Genesys on April 11, 8:30 - 9 Pacific. We look forward to meeting the team and looking forward to an interactive session. Should you want certain topics covered or have any questions, ...

Hi!  I'm Sue Fernand, Director of Alliances at 8x8.  I'm excited to present on the Partners and Friends session on Monday 4/4 at 8am PST.  I'll be presenting on our integrated UC offering, 8x8 Work and our call quality analytics tool, callstats.io, both ...

Very open question there that could be answered any number of ways.  When I demo, I make sure I state use cases and personalize it to the people I am speaking to - including the language they use for agents, clients, and processes.   A firehose of features ...

I like it a lot, but it is a bit confusing when to use DSR or Asana. Is there a plan to somehow make one ticketing system for all partner-related requests? ------------------------------ Maksim Gill Eccentex, Inc. ------------------------------

Ha Ha!!  I haven't played video games since the days of Gallaga and Zelda (DOS version), so my fat finger are not used to a keyboard without a joystick!! ------------------------------ Robert Wakefield-Carl Avtex Solutions, LLC Contact Center Innovation ...

@Raian Goode Sentiment scores are generally based off of negative/positive words and phrases.  Right now I don't believe the major players take into account tone or inflection on voice calls.  So if you say something like, "I am having a hard time with ...

HI Matthew, I concur I've always been impressed with the response and support from the team at Brightmetrics.  While the product still has a number of gaps in my opinion, the speed and ease in which you can build reports and dashboards and then provide ...