AppFoundry: The Genesys Marketplace Experience

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    Agent Assist and Call Summary

    By: Maragatham Sadaiyandi , 3 months ago
    Posted in: AppFoundry: The Genesys Marketplace Experience

    Hi Team, Could you please suggest the app foundary partners who supports 1. Automatic/manual search of queries/suggestion from Knowledge base for customer during real time 2. Auto and manual note summarization of a call ------------------------------ ...

    2 people like this.
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    Partners & Friends Aug 1: InGenius CTI Premium Ap ...

    By: brent kellogg , 10 months ago
    Posted in: AppFoundry: The Genesys Marketplace Experience

    Upland Software is excited to present the InGenius CTI connector for Genesys on Aug 1, 8:30 – 9 am Pacific. We'll cover our InGenius Premium CTI products with specific focus on the Genesys Cloud connector for Salesforce Service Cloud Voice. Reach out ...

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    AppFoundry Trivia Now Live

    By: Matt Lawson , 11 months ago
    Posted in: AppFoundry: The Genesys Marketplace Experience

    Hey Everyone, This week's Trivia Tower is about the AppFoundry. Showoff your knowledge and get the chance to win a prize. Questions are available until Friday. If AppFoundry trivia isn't your thing, maybe some Harry Potter Trivia will peek your interest? ...

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    Operate Genesys Cloud with keyboard shortcuts - also ...

    By: Thomas Mueller , 11 months ago
    Posted in: AppFoundry: The Genesys Marketplace Experience

    Hi all, I want to introduce a very unique solution for Genesys Cloud CX: shortyDings provides keyboard shortcuts in Genesys Cloud CX and thus enables more efficient work in the contact center. The definition of the shortcuts for the respective function ...


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