AppFoundry Pitch Competition The AppFoundry team invites you to participate in the AppFoundry Pitch Competition . AppFoundry partners will enter a quick pitch of their solution, and Genesys Community users will vote on their favorite. The pitch ...

Hello everyone! The AppFoundry team is thrilled to welcome you to our community page. We created this page as a space for partners, customers, and Genesys teams to come together to learn more about all things AppFoundry. Here at Genesys, we always ...

Hi Community,  Eyerys is a Voice of the Customer platform that has been designed with Contact Centers in mind. All important metrics are measured, key drivers are enabled and performance is enhanced. We offer a ready-to-go VOC measurement toolkit suited ...

Running a financial services contact center is hard - not unlike the challenge that the world's favorite hero faced when he opted to coach a rag-tag bunch of players in a sport across the ocean he knew nothing about. Yes, I'm talking about the mustachioed ...

SuccessKPI is a pure SaaS analytics platform and Premium AppFoundry Partner. Customers can get started in minutes to transform operational performance on Genesys and improve their CX with actionable analytics. Through the power of the cloud and AI, our ...

Agents working in a single pane of glass ... that's a time saver! ------------------------------ Denise Dunn Avtex Solutions International Inc. ------------------------------

The pandemic has left most consumers with a sense of social isolation, and little patience. For agents on the front lines – it's important to arm them with the knowledge they need in order to empathically relate and resolve.  It's not just about ...

Contact centers are responsible for keeping customers personal and payment data safe, as well as ensuring PCI DSS compliance. Payment card fraud is an ongoing threat worldwide and the risk is significant. If you experience a data breach you could be at ...

Your call center runs on top of network, but is your network running you?  Are you endlessly chasing ISP and IT for call quality and connection issues, but often problems remain unresolved weeks after, due to insufficient network analytics!  Regain control ...

Hi from Daisee! Our solution provides business leaders with critical insights into their customers' voice, surfacing opportunities, obstacles, and risks like never before. Daisee has a range of Insurance Use Cases: Underwriting Compliance ...