It's time to kick off Spooky Season with the returning "Big, Bad Bot Bash " which gives you TWO ways to win with your clever storytelling. Part 1: Have you developed a cool tool or feature using Genesys software or artificial intelligence? ...

Hello Mithun, Yes, 2Ring Dashboards & Wallboards can help you achieve this by integrating with Genesys Cloud and sending alerts directly to Microsoft Teams for various conditions such as calls in queue, agent responsiveness, etc. You can configure ...

Hi Anton, To answer you question regarding any additional products, Pindrop is a Premium App in the App Foundry. Genesys customers can leverage Pindrop to combine audio, voice, metadata analysis and deep learning AI with a shared fraud risk database ...

Hi team, Exploring the PMC content, I found that some items, such as the Press Release Template and Branding Folder , don't have links associated with them. They could be located in: Partner Portal Marketing > AppFoundry Marketing Activities > Explore ...

Good Morning It is possible to integrate Genesys cloud with 3CX Voice gateway by SIP trunk? ------------------------------ Sajed Salah Fourth Dimension Systems LLC ------------------------------

Hi Alan, I just noticed your inquiry and wanted to share a helpful resource to answer it. The "Genesys Cloud Supported Languages" article from the Genesys Resource Center lists all supported languages for every Genesys feature that uses language, including ...

Thanks Max, I have just sent you a request for contact, Many thanks ------------------------------ Sandra Pigram Delacon Pty Ltd ------------------------------