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  • 1.  Edges world-wide getting disconnected from EMEA/Dublin cloud

    Posted 12-05-2018 12:04
    Edited by Sven Schiller 12-05-2018 12:04
    We just had a problem where our edges randomly showed Disconnected status and then reconnected (Connected state), switching between the two states every minute or so. We are connected in the EMEA/Dublin region. The Purecloud status page showed all green. Since we have different internet providers for our different sites, it looks like the issue was central to Purecloud. During this time, calls got disconnected or stuck.
    It's now back to normal.
    Anyone else who had a similar issue today?
    #Telephony

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    Sven Schiller
    Kognitiv
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  • 2.  RE: Edges world-wide getting disconnected from EMEA/Dublin cloud

    GENESYS
    Posted 12-05-2018 12:06
    Are you using PureCloud Voice, or edges in the cloud?

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    George Ganahl CCXP, GCA
    Principal Program Manager
    Genesys
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    Original Message


  • 3.  RE: Edges world-wide getting disconnected from EMEA/Dublin cloud

    Posted 12-05-2018 12:58
    Hi <g class="gr_ gr_19 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation replaceWithoutSep" id="19" data-gr-id="19">Guys</g> there is some visibility on this now

    PureCloud EMEA (Ireland): Edge Services
    Resolved - Customers in the EMEA region (Ireland) encountered issues with Edge related services from approximately <g class="gr_ gr_27 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" id="27" data-gr-id="27">4:23pm</g> to <g class="gr_ gr_28 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" id="28" data-gr-id="28">4:50pm</g> (Dublin time). The issue has now been resolved. Any impacted customer requesting root cause analysis should open a care case where it will be attached when available. 
    Dec 5, 12:15 EST

    https://status.mypurecloud.com/


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    Matt Calton
    Grove & Dean Ltd
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    Original Message


  • 4.  RE: Edges world-wide getting disconnected from EMEA/Dublin cloud

    Posted 12-05-2018 12:09
    Edited by Braiden Woodward 12-05-2018 12:26
    We also experienced this issue across 3 different orgs hosted in 3 different locations all on EMEA / Dublin.  The issue occurred between 16:30 and 16:40 BST.  The on premise edges were showing disconnected and calls could not be made.  

    There was definitely an outage on the EMEA region at this time. Raising 3 cases with customer care now. 

    UPDATE: Can see this has now been posted on the status page. 

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    Braiden Woodward
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    Original Message


  • 5.  RE: Edges world-wide getting disconnected from EMEA/Dublin cloud

    Posted 12-05-2018 12:56
    Ditto Guys

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    Matt Calton
    Grove & Dean Ltd
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    Original Message


  • 6.  RE: Edges world-wide getting disconnected from EMEA/Dublin cloud

    Posted 12-05-2018 12:48
    We use local edges.
    From the status page:
    PureCloud EMEA (Ireland): Edge Services
    Resolved - Customers in the EMEA region (Ireland) encountered issues with Edge related services from approximately 4:23pm to 4:50pm (Dublin time). The issue has now been resolved. Any impacted customer requesting root cause analysis should open a care case where it will be attached when available. 
    Dec 5, 12:15 EST


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    Sven Schiller
    Kognitiv
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    Original Message


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