We are finding that when we answer calls from our Outbound dialer and are on the phone with a patient we still receive calls that are being routed to our direct extension....which means the phone is ringing very loudly on our end while we are on the phone with someone else. Is there a way to prevent this? Meaning is there a setting or rule to create that states 'if you are on the phone with someone from an outbound dialing campaign, and someone else dials your direct extension that it gets routed directly to your voicemail'?
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Carrie Redmon
Utilize Health
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