Hi Ben!
Thank you for posting your question here in the community! We get this question rather frequently, and in the most recent
episode of the
PureCloud Community Q&A Show,
@Matt Lawson provides an step-by-step guide to answer your question! Check it out!
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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 06-11-2019 14:15
From: Ben Marthin
Subject: Community Password Reset
That did it Matt, thanks! Hopefully the link will be in an obvious place so users can update as needed.
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Ben Marthin
Vehicle Service Group, LLC
Original Message:
Sent: 06-11-2019 13:27
From: Matt Lawson
Subject: Community Password Reset
Ah. Give this a try: https://apps.genesys.com/pcodebroker/SetPcode.aspx
If that fails there will be an update this weekend that will give Reset Password emails a temporary link to a page that allows the user to enter their own password.
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Matt Lawson
Genesys - Employees
Online Community Manager
Original Message:
Sent: 06-11-2019 08:28
From: Ben Marthin
Subject: Community Password Reset
Thanks Matt but what I'm looking for is how to update my logon password. I did request a password reset and was sent a cryptic one, would like to now change my logon password to something I can easily remember..
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Ben Marthin
Vehicle Service Group, LLC
Original Message:
Sent: 06-10-2019 18:21
From: Matt Lawson
Subject: Community Password Reset
Hey Ben,
This sign-in page has a password reset option: https://apps.mypurecloud.com/community-login/signin.html
If it fails, I would encourage you to reach out to customercare@genesys.com
Thanks,
Matt
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Matt Lawson
Genesys - Employees
Online Community Manager
Original Message:
Sent: 06-07-2019 08:04
From: Ben Marthin
Subject: Community Password Reset
All right I give up, where do I reset my password for the Community?
Thanks
#Unsure/Other
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Ben Marthin
Vehicle Service Group, LLC
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