Genesys Cloud - Main

1 to 50 of 10423 threads (43.7K total posts)
  Thread Subject Replies Last Post Status
Identifying Calls and Connecting Segments
3 26 minutes ago by Samuel Jillard
Original post by Sam Merrey
Users are not able to answer the calls
14 an hour ago by Datta Rajdeep
Display day name in communication to customer
3 an hour ago by Muhammad Zubair Awan
Original post by Isabella Clutterham
Better EWT 4 2 hours ago by Samuel Jillard
Original post by Vikki Papesh
The callback button is missing 2 2 hours ago by Christoph Domaschke
Original post by Nuttapong Limadisai
API access to agents 6 2 hours ago by Lionel Florence
Handle time broken down
2 2 hours ago by Sujatha Ganapathy
Different information for a interaction when using conversation or job 2 2 hours ago by Lionel Florence
UUI data and SIP REFER
7 3 hours ago by Samuel Danby
Update data table through Call flow using callers input (DTMF) 1 4 hours ago by Muhammad Zubair Awan
Original post by Tharindu Perera
Issues with Dashboards being stuck recently?
3 6 hours ago by Robert Wakefield-Carl
Original post by Harry Patel
Remove segments from customer journey 0 8 hours ago by Tony Nguyen
Mass on boarding solutions out there
6 11 hours ago by Ryan Cheesman
Original post by Clayton Curtis
iFrame refreshing when attempting to send SMS during interaction 1 12 hours ago by Jason Kleitz
Original post by Charlie Scheel
Agent gets notification that they are "not been answering calls and either to go off queue or stay on" despite not getting any calls during that time. 1 12 hours ago by Jason Kleitz
Original post by Jason Tran
Is there an API to retrieve recording access 2 12 hours ago by Robert Wakefield-Carl
Disable "Disconnect" button in agent interface 1 12 hours ago by Jason Kleitz
Original post by Dianne Gabriel
Cross dashboard navigation in the Operational Console 1 12 hours ago by Robert Wakefield-Carl
Original post by Chris Fischer
ZenDesk Integration 2 13 hours ago by Jason Kleitz
Original post by William Goslin
Optimizer issues with knowledge base pointed to Knowledge App.
0 13 hours ago by James Rice
Genesys reporting
1 13 hours ago by Jason Kleitz
Original post by Chris Diaper
Edge Redundancy/Failover
3 13 hours ago by Jason Kleitz
Original post by Rahzby Talukder
WEM Training Videos - Workforce Management
0 14 hours ago by Dalvir Dhamrait
SalesForce webRTC disable by Agent 1 15 hours ago by Jason Kleitz
Original post by Husein Nasution
Schedule callback by Voice Bot 1 15 hours ago by Jason Kleitz
Original post by Robert Herms
Does Edge Device support data and voice or only voice connectivity
0 15 hours ago by Tami Yuill
"Available" agents grouped under "Idle" filter in Queue Activity Detail 4 16 hours ago by Austin Peterson
July Rockstar Has Us Snapping Our Fingers!
3 16 hours ago by Matt Lawson
Original post by Nicole Milliken
GenesysCloud Scripting dateToMilliseconds function locale problem
1 17 hours ago by Cameron Tomlin
Original post by David Fradejas Tomás
efax Integrtion 5 17 hours ago by Robert Wakefield-Carl
Original post by Richard Craig
Genesys Cloud Embeddable Framework and Cloudflare Warp experience
1 19 hours ago by Cameron Tomlin
Original post by Craig Coen
Request for some love for Idea "Architect - allow variable override and monitoring" 5 20 hours ago by Paul Simpson
Hyro AI chat
2 21 hours ago by Patrick Mahaffay
Next Q&A Show - Outbound Campaign Team and List Management (Ask Your Questions)
1 21 hours ago by Matt Lawson
Interactions Recordings Report
2 21 hours ago by Saravanan D
HTML canned response 7 23 hours ago by Emily Callander
Original post by Benny Martinez
How to provision polycom phones for genesys cloud on premise 8 yesterday by Robert Herms
Original post by Anush Shetty
Agent Script - Terms & Conditions recording
9 yesterday by Yvgeni Liberman
Original post by Robert Niblock
Connection metric for outbound calls
3 yesterday by John Sergeant
Upcoming Agent UI Changes - New messaging component 7 yesterday by Mate Janos Foldi
Encrypt & Decrypt 5 yesterday by Anush Shetty
Original post by Raghavapvds pvds
Using Okta SCIM integration for User Management 8 yesterday by Mark Goldsmith
Original post by Jeff Lehmann
Audible alerting continues even after Accepting the inbound call and speaking with customer. Anyone else seeing this ?
3 yesterday by Joe Ulrich
Original post by John Korn
Skill based dialing order
3 yesterday by Sérgio Catarino
Auto Summarization Not Working in Zurich Org
3 yesterday by Robert Wakefield-Carl
Original post by Shailesh Singh
How to overcome max 50 bot intents
1 yesterday by Cameron Tomlin
Original post by Vineet Kakroo
Get Agent Schedule from WEM using Data Action
1 yesterday by Cameron Tomlin
Original post by Dietrich Van Horn
Agents requesting evaluations
4 yesterday by Cameron Tomlin
Original post by Caitlyn Petrousek
Emoji reactions WhatsApp
3 yesterday by Cameron Tomlin
Original post by Karl Beal
Expression to route a percent of calls in an inbound flow?
1 yesterday by Melissa Bailey
Original post by Brian Moran