Genesys Cloud - Main

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  Thread Subject Replies Last Post Status
Chatbot identify url/page customer is on?
3 2 hours ago by Peter Stoltenberg
Original post by Robert Schwanke
BYOC Premise - Customer Hardware Solution Edge for our enviornment.
12 3 hours ago by Subhash Srivastava
10 digit ANI/DNIS are converted to US E.164 numbers - In a SAE Org, with Sites/Location on other countries
0 3 hours ago by Facundo Nowicky
Web Messaging - upcoming improvement to Messenger UX for Sending and Delivered Inbound Messages
0 8 hours ago by Angelo Cicchitto
Upcoming New Feature - Dictionary Management in UI
0 9 hours ago by Leor Grebler
Upcoming Agent UI Changes - New email component 26 10 hours ago by Carlos Alonso
Original post by Mate Janos Foldi
Queue being removed from agent keeps assigning itself automatically.
1 11 hours ago by Breno Canyggia Ferreira Marreco
Original post by Zoran Jakovski
Genesys Dialogflow Add-on - Quotes and Limits
0 11 hours ago by Maria de los Angeles Paredes Piscione
Campaign - Preview Mode Skips
1 12 hours ago by Steven Busse
Original post by Clare Wallace
Problems trying to Access / Playback Live Voice Interactions 0 12 hours ago by Dan Wong
Invoke URL when dialing contact in preview campaign
14 13 hours ago by Steven Busse
Original post by Charis Sideridis
How to get the Current UTC time in same iteration in in-queue flow
0 15 hours ago by Lakshmanakumar Krishnasamy
Canned Responses
14 16 hours ago by Dewald Smit
Original post by Rebecca Smith
Latest updates to utilization 1 17 hours ago by Rolph Lieverse
Original post by Ram Prashanth Muralikrishnan
set priority consult transfer 3 17 hours ago by Christoph Domaschke
Original post by Nuttapong Limadisai
Agents receive inbound calls while in an ACD - Ringing loudly in ear while on with a customer 1 yesterday by Paul Simpson
Original post by Blair Hansford
Auto-greeting for voice
6 yesterday by Paul Simpson
Original post by Brandon Hamilton
Websurvey language 0 yesterday by Simon Noel
New Genesys Cloud Q&A Show Talks about SMS!
0 yesterday by Nicole Milliken
Alering only for target skill audience
3 yesterday by Paul Simpson
Original post by Ruud Waermoes
Creating and Alert Rule with SMS
1 yesterday by Matthew Brannon
List of Error Code Explanations
10 yesterday by Sai Kumar
Original post by Tyler Peters
Export Transcripts
0 yesterday by Shauna Gibson
Genesys Cloud Integration with Mulesoft (Web Service data intergration)
5 yesterday by Richard Schott
Original post by Adesh Jadhav
Multiple divisions, single queue: is this you?
1 yesterday by John Greer
Original post by Becky Powell
Transfers roadmap including new transfer APIs
14 yesterday by David Farrell
Agents were removed from queue by unknown user ID
2 yesterday by Marco Silva
Chatbot interactions analyze (more than 10 days in Optimization Dashboard - Utterance History) 0 yesterday by Michal Wojcik
Question about the use of load balancing via DNS records in combination with digest authentication
2 yesterday by Sean Fitzpatrick
Architect data tables user interface updates
45 2 days ago by Amelie Wisniak
ACW is currently not timing out
0 2 days ago by Phi Nguyen
Content Search In Different Languages
2 2 days ago by Anik Dey
Original post by Tommy Oudavanh
End Interactions Automatically when Agents Logoff
0 2 days ago by Mark Pierson
Enable last-used queue for outbound interactions on behalf of a queue 2 2 days ago by Rihab BEN MALEK
WhatsApp surveys
8 2 days ago by Marco Villaseñor
Original post by Mariano Krnjan
How to get multiple outputs from single API and put it as an input to another API? 1 2 days ago by Jose Albor
Original post by Khurshid Ali
Digital Bot Sessions Self Served Confusion 1 2 days ago by Nicole VanWie
Trouble with BYOC Carrier SIP REFER
1 2 days ago by Paul McGurn
Creates flowcharts of Genesys cloud or PureConnect interaction flow 208 2 days ago by Takamune ISHIGE
One-Way Audio
5 2 days ago by Paul Simpson
Original post by Gavin Hoffman
Search String in Debug Log on a Call for Reporting 2 2 days ago by Jennifer DiCesare
Alert: send to entire queue / limit 15 minutes?
1 2 days ago by Steven Busse
Original post by Staelens Kenny
BYOC EDGE Configuration
0 2 days ago by Maguitte Christopher
AppFoundry Customer Insights 8 2 days ago by Pierrick Lozach
Original post by Benny Martinez
Post Call Surveys 31 2 days ago by Christoph Domaschke
Original post by Nicole Dehn
Web Messaging - upcoming Supported Content Profile release
6 2 days ago by Jorg Schwarz
Original post by Angelo Cicchitto
Target multiple skillset during routing
2 2 days ago by Albert Lee
White list IP Address
1 2 days ago by Robert Wakefield-Carl
Original post by Husein Nasution
Calls going straight to voicemail
3 2 days ago by Chloe Stephens
Original post by Matt Asselin
Anyone else having issues responding to tickets on the Support site?
0 3 days ago by Paul Simpson