Hi, Angie,
By "session", do you mean a particular HTTP session between the browser and PureCloud, or something representing how long a user is connected to PureCloud, or something else?
By the way - when a user clicks the "x" to close a browser session, that marks them as Offline (but it does not act as a Logout). When they browse back to apps.mypurecloud.com, they are automatically reconnected because of the cache data in the browser (so, if they used a different browser, or used Chrome in Incognito mode, or cleared the cache first, they would not be reconnected automatically).
The Desktop App just minimizes when you click the "x", so to exit you have to choose Quit from the menu. That said, the app goes right back to the previously logged-in user when run again.
------------------------------
George Ganahl
Principal Program Manager
Genesys
------------------------------
Original Message:
Sent: 10-15-2018 10:41
From: Angelia Harper
Subject: PureCloud's Session Length
Does anyone know how long a PureCloud Session lasts? I am assuming that if they are using the Browser or the Desktop Application, it lasts as long as that Browser or Application is left open. I also know that if a user only uses the X at the top of the screens and does not log out of PureCloud and opens the application or a new tab on the browser again, the screen will keep them logged in. I am curious if there is a timeout on PureCloud. I don't think I have ever seen one.
------------------------------
Angelia Harper
Avtex
------------------------------