Is anyone familiar with the following error message when making outbound calls using a WebRTC phone?

Call Error
Could not find an Edge for station '<yourWebRtcStationHere>' to place the call.

Some of our users are getting this on every outbound call since this morning. We made a support ticket this morning, but so far they have no ideas. We use virtual edges managed by PureCloud, so nothing on prem.

Thanks
#Telephony

------------------------------
Ben Ramsay
Tradewinds Logistics
------------------------------

Hi @Benjamin Ramsay we had the same issue for a customer this weekend (Sunday). They had to replace the Edge because it had health errors. I am not saying this is the same, because every environment is different, but it could be a similar cause. ​

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 02-11-2019 15:56
From: Ben Ramsay
Subject: Could not find an Edge for station

Is anyone familiar with the following error message when making outbound calls using a WebRTC phone?

Call Error
Could not find an Edge for station '<yourWebRtcStationHere>' to place the call.

Some of our users are getting this on every outbound call since this morning. We made a support ticket this morning, but so far they have no ideas. We use virtual edges managed by PureCloud, so nothing on prem.

Thanks
#Telephony

------------------------------
Ben Ramsay
Tradewinds Logistics
------------------------------

Thanks Angelia. I passed that suggestion along in our support ticket. We'll see when/if they reply.

I even tried creating a new user and a new WebRTC phone, thinking that might serve as a workaround for the users who currently can't dial out. But it's suffering from the same error.

Thanks again

------------------------------
Ben Ramsay
Tradewinds Logistics
------------------------------

Original Message:
Sent: 02-11-2019 16:07
From: Angelia Harper
Subject: Could not find an Edge for station

Hi @Benjamin Ramsay we had the same issue for a customer this weekend (Sunday). They had to replace the Edge because it had health errors. I am not saying this is the same, because every environment is different, but it could be a similar cause. ​

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 02-11-2019 15:56
From: Ben Ramsay
Subject: Could not find an Edge for station

Is anyone familiar with the following error message when making outbound calls using a WebRTC phone?

Call Error
Could not find an Edge for station '<yourWebRtcStationHere>' to place the call.

Some of our users are getting this on every outbound call since this morning. We made a support ticket this morning, but so far they have no ideas. We use virtual edges managed by PureCloud, so nothing on prem.

Thanks
#Telephony

------------------------------
Ben Ramsay
Tradewinds Logistics
------------------------------

Support finally ended up just rebooting the virtual edges and that fixed it. Thanks again for the suggestion @Angelia Harper!​

------------------------------
Ben Ramsay
Tradewinds Logistics
------------------------------

Original Message:
Sent: 02-11-2019 17:06
From: Ben Ramsay
Subject: Could not find an Edge for station

Thanks Angelia. I passed that suggestion along in our support ticket. We'll see when/if they reply.

I even tried creating a new user and a new WebRTC phone, thinking that might serve as a workaround for the users who currently can't dial out. But it's suffering from the same error.

Thanks again

------------------------------
Ben Ramsay
Tradewinds Logistics

Original Message:
Sent: 02-11-2019 16:07
From: Angelia Harper
Subject: Could not find an Edge for station

Hi @Benjamin Ramsay we had the same issue for a customer this weekend (Sunday). They had to replace the Edge because it had health errors. I am not saying this is the same, because every environment is different, but it could be a similar cause. ​

------------------------------
Angelia Harper
Avtex

Original Message:
Sent: 02-11-2019 15:56
From: Ben Ramsay
Subject: Could not find an Edge for station

Is anyone familiar with the following error message when making outbound calls using a WebRTC phone?

Call Error
Could not find an Edge for station '<yourWebRtcStationHere>' to place the call.

Some of our users are getting this on every outbound call since this morning. We made a support ticket this morning, but so far they have no ideas. We use virtual edges managed by PureCloud, so nothing on prem.

Thanks
#Telephony

------------------------------
Ben Ramsay
Tradewinds Logistics
------------------------------