Hello,

I would like to know if there is any solution who use true or false method
to compare if ANI= phone number.
If it's True the customer is transfer to a specific queue
If it's false go to the IVR

Best Regard,
Nicolas
#Routing(ACD/IVR)

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nicolas urgin
Dimension Data France
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I assume you're talking about the built-in variable Call.Ani.  You could do something like this: 
ToPhoneNumber(Call.Ani) == ToPhoneNumber("+13175551234")
See https://help.mypurecloud.com/articles/about-the-phone-number-data-type/ to understand the properties of the phone number data type.

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Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 01-14-2019 11:39
From: nicolas urgin
Subject: Compare the Task ani with a specific phone number

Hello,

I would like to know if there is any solution who use true or false method
to compare if ANI= phone number.
If it's True the customer is transfer to a specific queue
If it's false go to the IVR

Best Regard,
Nicolas
#Routing(ACD/IVR)

------------------------------
nicolas urgin
Dimension Data France
------------------------------