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  • 1.  Transfer and Contact Details not functioning

    Posted 12-07-2018 12:02
    ​Hello, Is anyone else experiencing errors when trying to blind transfer calls in Purecloud. Also getting an error when trying to access external contact details. I am putting in a support incident but wonder if it's our instance or more wide spread.
    #Omni-ChannelDesktop/UserInterface
    #Telephony
    #Unsure/Other

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    Julie Green
    Sentinel Benefits & Financial Group
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  • 2.  RE: Transfer and Contact Details not functioning

    Posted 12-07-2018 13:31
    @Julie Green we are seeing issues with Transfers of outbound calls, the error appears, but the transfer does actually complete. We have a case opened for this as well. ​

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    Angelia Harper
    Avtex
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    Original Message


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