Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Web based surveys

    Posted 03-20-2019 10:56
    ​Hello,

    Today's release notes talk about setting up web based surveys and adding them to our flows. When I go under quality in Admin I do not see an option for surveys. When I look under permissions I also do not see surveys under the quality section. We are on PureCloud 2. Are surveys available in this version?
    #ArchitectureandDesign
    #PlatformAdministration
    #QualityManagement

    ------------------------------
    Julie Green
    Sentinel Benefits & Financial Group
    ------------------------------


  • 2.  RE: Web based surveys

    Posted 03-20-2019 11:12
    Hi Julie,

    It looks like Surveys are only available on PureCloud 3 licenses.


    ------------------------------
    Craig Stevenson
    https://www.linkedin.com/in/craig-stevenson-contact-centre-cx-specialist-b5249996/

    QPC UK
    https://www.linkedin.com/company/qpc/
    ------------------------------

    Original Message


  • 3.  RE: Web based surveys

    GENESYS
    Posted 03-20-2019 11:16
    Correct. The Permissions needed to create and edit and use the forms are not available in PureCloud 2. They are automatically assigned to the Quality Administrator role in PureCloud 3.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: Web based surveys

    Posted 03-20-2019 11:17
    ​Thanks so much for the clarification.

    ------------------------------
    Julie Green
    Sentinel Benefits & Financial Group
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources