Hi Mohammed
We opted for concurrent licensing I have up to about 100 users from Administrators to Agents.
Agents who go "On-Queue" and exceed more than 30 minutes simultaneously are billed depending on the peak amount of agents.
As Genesys do not support a blended user billing we opted for concurrent based around the nature of the call center being shift work.
On average monthly charges its rather impressive to operate such functions for a call center is relatively cheap.
Named users on the other hand i suspect are billed no matter what and this type of billing maybe far more expensive
------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------
Original Message:
Sent: 07-03-2018 02:41
From: Mohammed Cassim
Subject: Concurrent license
Hi
Can anyone please explain how concurrent licenses work on Purecloud as compared to Pureconnect ?
I have checked the Resource page and not much info available there.
Thanks
------------------------------
Mohammed Cassim
Pivotal Data (Pty) Ltd
------------------------------