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  • 1.  From Email Address in PureCloud

    Posted 11-30-2018 08:20

     

    Hi!

     

    I'm trying to configure similar case than below scenario in Purecloud for that call be found in https://help.mypurecloud.com/articles/register-domain-redirect-inbound-messages/.

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    I'm having a trouble setting From Email Address and Email Address addressed with customer domain, not subdomain. I always end up in a dead end, because address must be configured in Purecloud. I don't want to configure the customer domain in Purecloud as it will then forward all customer domain email to purecloud via DNS.

     

    I've found two sections where to set this up.

     -Contact Center > Queues > Email > Outbound Email Address

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     -Contact Center > Email > Edit Addresses > Edit

     

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    I would need the customers to see:

    - from email address – asiakaspalvelu@ainaip.net instead of asiakapalvelu@purecloud.ainaip.net

     

    What am I missing?


    #Implementation
    #Routing(ACD/IVR)
    #Unsure/Other

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    BR

    Rami Mantere
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  • 2.  RE: From Email Address in PureCloud
    Best Answer

    Posted 11-30-2018 15:50
    You'll have to add the ainap.net domain into PureCloud. You only need to add the TXT record in your DNS provider, do NOT add the MX record as that'll mess up your email routing.
    Original Message


  • 3.  RE: From Email Address in PureCloud

    Posted 12-01-2018 03:55
    I'll try that. Thanks!

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    BR

    Rami Mantere
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    Original Message


  • 4.  RE: From Email Address in PureCloud

    GENESYS
    Posted 12-01-2018 07:36
    Yep, this is exactly it. You only have to add the TXT record to ensure that PureCloud can send email on your behalf. We'll revisti the resource center article to make sure it's clear.

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


  • 5.  RE: From Email Address in PureCloud

    Posted 12-03-2018 08:09
    That did the job.

    Thanks a lot.

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    Rami Mantere
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    Original Message


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