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  • 1.  Calls released

    Posted 02-11-2019 13:16
    One of our customers is asking to have specific reports showing:

    Total calls released by customer & Total calls released by agents

    Detailed report (filtered by specific date/time range) for calls released by customers & calls released by Agents.

    Is there anything available about this on PureCloud?

    Thanks



    #Reporting/Analytics

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    Jorge Negri
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  • 2.  RE: Calls released

    Posted 02-14-2019 03:02
    Hi Jorge

    I dont see any report that contain the information you request, but the inforrmation is definitely there. I have attached some screenshots showing the data. You can extract the data through the API using /api/v2/analytics/queues/observations/query. There is a dimension in there called disconnectType that should give you the information your client is looking for.

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    Carsten Øhlenschlæger
    TDC Netdesign
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    Original Message


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