You can't do it at any time. The only time the flow is listening for caller input is during a Collect Input action (also during menus, but in-queue flow don't have menus). You can offer to transfer them to voicemail periodically, for example put a collect input action followed by playing hold music for a minute. Since the in-queue task repeats, the caller would have a chance every minute to go to voicemail.
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 03-11-2019 18:11
From: Tom Ventress
Subject: Dial 0 In Queue Call Flow
I want to setup an In Queue Call Flow so that when a caller is put in that queue, they can press 0 at anytime during the flow to go to voicemail. Is this possible?
#ArchitectureandDesign
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Tom Ventress
Main Street Inc
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