Which handlers are used for Web Chat when a Chat is requested and a Callback Request is made? I would like to create a custom handler that receives the IP address of the customer and does a db query that pulls data associated with that IP address. Thanks, Andrew

You probably know this by now, but your best bet is using CustomIncomingInteraction.  You have to make sure that the IIS is enabled for X-Forwarded-For so the original IP gets sent, this also has to happen on any Loadbalancers in front of your webservers.

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Egill Palsson
Advania AB
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Original Message:
Sent: 05-23-2013 21:59
From: Andrew Wooster
Subject: Handlers and Web Chat

Which handlers are used for Web Chat when a Chat is requested and a Callback Request is made? I would like to create a custom handler that receives the IP address of the customer and does a db query that pulls data associated with that IP address.

Thanks,
Andrew