The agent has the opportunity to add the view "call history" to his Desktop. Accoding to the help the limit can be configured by the CIC Administrator: "By default, call history information is retained for three (3) days or 300 calls, whichever comes first, per user. The amount of call history data stored per user depends on [...] how it is configured by the CIC administrator."
But in CIC Administrator I havn't found any options for this.
Can anyone give me a hint where the Retention settings are hidden?

#SystemAdministration

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Andreas Tikart
Fiebig GmbH
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They are Server Parameters that need to be added:

Call History Max Size
Call History Max Time

https://help.genesys.com/cic/mergedprojects/wh_ia/desktop/optional_general_server_parameters.htm

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Krisinda Bleau
Principal Solution Engineer
Altivon
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Original Message:
Sent: 11-27-2018 07:38
From: Andreas Tikart
Subject: call history retention in Agent view

The agent has the opportunity to add the view "call history" to his Desktop. Accoding to the help the limit can be configured by the CIC Administrator: "By default, call history information is retained for three (3) days or 300 calls, whichever comes first, per user. The amount of call history data stored per user depends on [...] how it is configured by the CIC administrator."
But in CIC Administrator I havn't found any options for this.
Can anyone give me a hint where the Retention settings are hidden?

#SystemAdministration

------------------------------
Andreas Tikart
Fiebig GmbH
------------------------------