Hello!
We are hoping to start tracking the outbound calls from our sales reps. Our Senior Leadership team would like to see a 'dashboard' that is real time data.
I have been playing around with the Agent Overview however, I don't see an option for Outbound calls. The closest I can get here is the Non-ACD calls, but those could also be internal calls between reps or inbound calls dialed directly to the extension (not an ACD queue call). Is there a way to create the Outbound statistic in the Agent overview so that we can view outbound calls only in real time, just like the Workgroup Overview with ACD calls?
**Note: I found "On Outbound ACD Interactions in the Workgroup overview, but these reps are not members of our workgroups and they do not place ACD outbound calls, nor does the overview break it down by rep like the Agent Overview does.
#Outbound------------------------------
Thank you!!
Niki Mason
Our Sunday Visitor
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