Hello there,
I need to enable a notification alert on the windows task bar that triggers when an agent puts a call on hold. When that even occurs I want to show Agent a timer to have control of the time limit they can put a customer on hold. Actually, when agent status is in campaign call we can get the queue id but we are not being able to gather interaction attributes.
Any clue?
Best regards,
#Integrations#Outbound------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
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