@Harley Breth when it began, PureCloud was designed to be less feature-rich than Interaction Center (our mainline product at the time). The target was smaller businesses that didn't require all the features and longer implementation times and expense of the IC platform. So, we didn't concentrate on things like a bunch of different "out-of-the-box" reports, but instead concentrated on getting everything in the AWS cloud with a very flexible Application Programming Interface (API) that our partners and customers could use to write custom client-side applications.
We are now expanding the feature set, but we are concentrating more heavily on dynamic views and dashboards rather than canned reports. In the coming months you will see custom dashboards. More of the views will have export to .csv capability as soon as the details get sorted out. Not so much on reports, but they won't be as necessary with the new views.
The API will still be the main route for custom reports and extracting just the data you want from Analytics.
So, really, "Yes, we do that," strictly speaking. But only if you have the skills to write the applications to draw it out.
(Or you work with PureInsights or eMite to get what you want)
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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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Original Message:
Sent: 11-16-2018 17:35
From: Harley Breth
Subject: Interval reports
Thanks, George, for your detailed answers. I suppose it's not diplomatic to say "No, we can't do that," but at this point, it seems to me that PureCloud does not have reporting coverage to provide a report with metrics like the below?
|
Phone Number
|
Date
|
Time (CST)
|
Caller ID
|
Minutes
|
Direction
|
Line
|
Area Code
|
State
|
Country
|
|
800-339-7629
|
January 14, 2018
|
08:00:03 AM
|
812-212-3739
|
3
|
Inbound
|
KOD
|
812
|
IN
|
US
|
I actually haven't found a report that can simply deliver all incoming phone numbers and total minutes on phone for each day. Is there something I'm missing?
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Harley Breth
PCOG
Original Message:
Sent: 10-22-2018 23:08
From: George Ganahl
Subject: Interval reports
The PureCloud Application programming Interface (API) is documented at developer.mypurecloud.com and you would need to have familiarity with web-based application programming to take advantage of it (Python/Node.js/Javascript/Ruby/etc.)
The particular area you would be interested in is Analytics https://developer.mypurecloud.com/api/rest/v2/analytics/index.html
There is a bit of an overview at https://developer.mypurecloud.com/api/rest/v2/analytics/overview.html
The apps I mentioned on AppFoundry use that API to pull information from PureCloud and display it.
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George Ganahl
Principal Program Manager
Genesys
Original Message:
Sent: 10-22-2018 01:44
From: Ann Wright
Subject: Interval reports
Hi
Is anyone able to tell me how to create a report that shows call numbers by 30 minute intervals aggregated over a period of time eg a month. I can only find the Queue Metrics Interval Report which gives a day by day breakdown of calls in each interval. This will require a lot of manipulation to produce an overall report showing our busiest times over a period of time.
Any help is appreciated.
Ann
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Ann Wright
AUSTRALIAN INDUSTRY GROUP
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